GENERAL FAQ

Q: Why buy from PrettyandCute?

A: We carry an incredible selection of beauty tools, accessories and other products. We negotiate with our vendors directly - there is no middleman; therefore, we are able to provide them to you at the lowest price. Our products are authentic and are the highest of quality. We ship our products quickly from the USA. Shopping with us enables you many benefits including the earning of reward points to use towards your next order, free samples and offers. Our customer service representatives are also on stand by and eager to help you at all times as well.

Q: Is PrettyandCute.com safe?
A: Absolutely! Our SSL certificate has one of the highest encryption to protect all your sensitive information. Pretty&Cute will never share your information with anyone else but the account holder. We recommend our customers to contact us via e-mail or phone when inquiring about their orders to help prevent fraud. Remember: all we need to know so we can assist you with your order is your 13-digit order number (ex: 139XXXXXXX-XXX) 

Q: Do you have a physical store where I can stop by?

A: Yes we do! Pretty&Cute headquarters is located in Portland, Oregon. You can find our shop information on the Contact Us page.

Q: Can I get a sample of some Lioele products?

A: Sure! However, samples are only provided with purchases. You will be able to choose a sample list you'd like to receive during checkout.

Q: How can I receive free stuff from Pretty&Cute?

A: You can enter our weekly giveaway on our Facebook fan page! It's as easy as being a "fan" of our fan page and answering the weekly question. There is no right or wrong answer, just your honest opinion. All participants will be included into the drawing. The winner will be chosen at random. The surprise gift and winner will be announced at the end of each drawing. The random drawing will be held every Wednesday night between 4pm-7pm (PST) , so make sure you're online! Submit your answer onto the post by the 7pm deadline (PST). Only one post per fan, save virtual trees! (:

Q: The product I want seems to be always out of stock. Why don't you guys re-stock faster?
A: We apologize for the inconvenience, please keep in mind our products are being imported from Asia. The more popular the product, the higher the demand is; therefore, the quicker the product sells out. We do offer in-stock e-mail notifications. Please visit the product and click on the "In-Stock Notification" button. Our system will e-mail you as soon as we replenish our stocks.

Q: I found an outdated date on my Lioele product and it was dated a month ago. Is it expired?
A:  No. It is very common to find a manufactured date on an Asian product instead of an expiration date. Lioele happens to be one of those companies who uses a manufactured date instead of an expiration date. All of our products are sold out within a couple of weeks, so there is no way for it to expire in our hands.

Q: I sent a email using the form, but I haven't gotten a reply. Are you guys ignoring me? 
A: Never! Pretty&Cute is known for our friendly customer service and will-do attitude. We would never ignore our customers. There are several factors to what could have happened: Often times customers would missed a letter in their e-mail address which would cause our staff to get a "mail delivery failure" response when we try to respond to you. Please make sure your e-mail address is correct before you submit your question inquiry form. 

ORDERING FAQ

Q: How can I check the status of my order?

A:  Log into your account on Pretty&Cute and click on “My Account” you can view all of your current and previous orders and their statuses.

Q: What does "Processing" mean?

A: Processing is the stage where we get your order ready to go.

Q: Why isn’t my Visa gift card working?

A: Due to our fraud detection software, it does not allow Visa gift cards because there is no actual information on the card to confirm it with.

Q: I received an error on my order when I checked out. I resubmitted the order and it still didn't go through, but when I checked my bank statement it shows the money has been taken out?

A:  No worries, that is a common error with credit card transactions. Our security system asks for cardholder's registered information to verify the user. Often times cardholders forget to change their address or miskeyed their zip code which can lead to your card becoming rejected. The system is here to protect our customers from fraud. When you look at your statement you will see the transaction is only "pending", but not complete. If you would like more information, please call your bank or credit card company. Different banks have different transaction times.

Q: I ordered with the money/order payment method - then I checked the status of my order and it says it's voided. How come?

A: The reason for this is we allow customers 1 week for domestic orders and 2 weeks for international orders to send in their payments to us in order to keep our inventory up to date and the availability of products fair for all customers. If your payment is not received within these times, your order will be voided. After your order is voided and your payment arrives to us after that, the amount will be transferred into reward points which will still enable you to order. However, you will need to process a new order if your order is voided.

Q: I sent in my money order payment a few weeks ago and you still haven't received it - what happens now?

A: Please understand that we have made the money/order payment method is available for the convenience of those who do not have access to credit cards or other forms of payments. When you send in your payment, you are sending it at your own risk. If your payment is lost in the mail, it is not at the fault of Pretty&Cute. However, once we do receive your payment, your order's status will change to "Approved" once it is reviewed and approved. To check on the status and view the details of your order(s), log into your account on Pretty&Cute and click on your order number.

Q: What is "subscription billing"?

A: If you would like to receive the same order weekly, monthly, every 2 months or however long you prefer, choose subscription billing. This tends to be the case for customers who like to have a fresh supply after certain periods of time.

SHIPPING FAQ

Q: My tracking number states that my package was delivered but I didn't get anything. Does that mean my package is lost or stolen? 
A: With first-class shipping, packages may get lost at times. However, most of the time, residents of the customer's household or neighbors may claim packages in their place and fail to inform them. This is 8/10 times the case when we get an e-mail from a concerned customer wondering if their package is lost. 

Q:  Do I have to pay sales tax with my order? 
A:  Shopping at Prettyandcute.com is 100% Tax FREE! In the state of Oregon, we are not required to pay a sales tax, so we simply won't charge a tax either. 

Q: How often do you ship out orders?
A:  We ship out  packages nearly every 24 hours, typically in the mornings and early daytime (PST) to ensure a fast-shipping cycle so your package gets to you at the shortest amount of time possible.

Q: How long will it take to ship my order?
A: Please refer to the table below.

Q: Is there free shipping for US residents?

A: Yes! Free shipping for purchases of $50.00 or more to anywhere in the US only.